HelpDesk SaaS

US-VA-Sterling
Job ID
2017-1178
# of Openings
1
Category
Customer Support

Overview

At REI Systems, our work makes a difference in the lives of millions of people every day. Do you want the opportunity to contribute, grow and learn every day? We’re looking to hire individuals who are enthusiastic and eager to contribute to driving results that matter whether you are developing code for a public-facing website, or ensuring that our latest deployment is bug-free.

Do you enjoy working with amazing people? If you are solution oriented, thrive in a fast paced, agile environment then come work for a company that was ranked 7th in the 2016 Washington Post Top Workplaces.

You can be a Help Desk Support anywhere, but at REI your customer support contributes to a mission. Influence the solution!

 

"REI Systems is an Equal Opportunity Employer (Minority/Female/Disability/Vet)"

Responsibilities

Required Skills/Work Experience

  • A minimum of one to three years of application support experience
  • Excellent verbal and written communication skills
  • Ability to analyze issues and resolve problems with a quick turnaround time
  • Demonstrated ability to work in a team environment
  • Tech/internet savvy and able to gain expertise on new systems quickly
  • Able to create material and provide training to end user
  • Problem solver with strong ability to work alone in areas of core competence with minimal guidance
  • Punctual, consistent and able to meet deliverable deadlines

Other similar professional duties maybe assigned as needed

Qualifications

Education/Training

  • A bachelor's degree in business, Information Technology, communications, or related discipline desired.

Employer will accept a suitable combination of education, training or experience.

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