REI is looking for an experienced Help Desk Manager who can play a lead role in the help desk operations. We need someone who is technologically savvy with strong leadership and communication skills that can deliver high-quality customer service. Your contributions will make an impact on the critical missions of our government clients, solving challenges that aim to improve millions of lives across the globe.
As a Customer Success Manager, you will:
Work as escalation point for any issues raised by the customer in production.
Manager will manage a team of support specialists.
Must manage customer expectations.
Must manage all reporting to the customers.
Must manage tickets backlogs.
Work with customer to understand unmet needs & provide solutions.
Other similar professional duties maybe assigned as needed.
Employer will accept a suitable combination of education, training or experience.